Refunding paid Tee Bookings in the Back Office

Refunding paid Tee Bookings in the Back Office

How the online tee booking system works is when players make a green fee booking at your club and are required to pay a fee then they are required to pay at the time of booking. This payment is facilitated by your clubs Stripe Account and you should be able to see this and all transactions in your Stripe Dashboard. 


Players cancelling BEFORE the day of play

If the booking has been cancelled via a players app or club website then a refund will be triggered automatically and the booking will disappear from your Tee Sheet. 


Cancelling ON or AFTER the day of play

Players are not able to cancel after their Tee time has passed, however if the club do decide to refund historic tee bookings then they can do this manually in the back office. Instructions on how to do this are at the bottom of this article. 


Note: authorising/refunding or refunding payments after the tee time has passed are at the club's discretion and should be in line with the Golf Clubs terms and conditions. Refund timelines will be in line with Stripe's refund policy. 


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Actioning a refund in the Back Office

If you need to refund a tee booking from your platform it is always best practice to have the player themselves cancel the booking either through the app or by logging into your website. 

If this is not possible then you should cancel the booking in the back office which will automatically initiate a refund through your clubs stripe account. 

1. Go to the booking in question


2. Click on the paid booking (indicated by the $ symbol)

3. Then click on Cancel booking. This will then send the cancellation request through STRIPE and refund the players payment.