Manually Adjusting Member Accounts

1. Go to the member you wish to manually edit their account balance.

2. Click "Accounts & Loyalty" to view their member accounts.

3. Click "Manual Adjustment..." under the account you wish to adjust

4. This drop down will give you the option to 'journal' or 'transfer'. You want to make sure it's on 'Journal'.

Transfer would be if you are looking to move money to another player.

5. Here you can enter the amount you wish to deduct or add to this members account.

6. To deduct money you can enter your value and add a '-' infront of it. This will instruct the system to deduct that value from the balance. We recommend always putting in a description.

This will be visible to the member and any other back office user making future adjustments.

7. Note that this players balance is currently £54.37

8. Click "Submit" when you are ready to process the adjustment.

9. And you'll see that the balance has reduced by the chosen amount.

10. To apply a top up or credit then you can follow the same process but ensuring it's a positive figure in this field.

11. For example a £10 top up.

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